See also:

The better business bureau (BBB) auto line program (U.S. Only)
Your satisfaction is important to Ford Motor Company and to your dealer. If a warranty concern has not been resolved using the three-step procedure outlined earlier in this chapter in the Getting ...

Hill start assist (HSA) system
The hill start assist system makes it easier to pull away when the vehicle is on a slope without the need to use the parking brake. When hill start assist is active, the vehicle will remain statio ...

Utilizing the mediation/arbitration program (Canada only)
For vehicles delivered to authorized Canadian dealers. In those cases where you continue to feel that the efforts by Ford of Canada and the authorized dealer to resolve a factory-related vehicle s ...