Additional assistance

Additional assistance  - Away from home - Getting the services you need - Customer Assistance - Lincoln MKZ Owners Manual - Lincoln MKZ

If you have questions or concerns, or are unsatisfied with the service you are receiving, follow these steps:

1. Contact your Sales Representative or Service Advisor at your selling/servicing authorized dealer.

2. If your inquiry or concern remains unresolved, contact the Sales Manager, Service Manager or Customer Relations Manager.

3. If you require assistance or clarification on Ford Motor Company policies, please contact the Ford Customer Relationship Center

In order to help you serve you better, please have the following information available when contacting a Customer Relationship Center:
Vehicle Identification Number (VIN)
Your telephone number (home and business)
The name of the authorized dealer and city where located
The vehicles current odometer reading

In some states, you must directly notify Ford in writing before pursuing remedies under your states warranty laws. Ford is also allowed a final repair attempt in some states.

In the United States, a warranty dispute must be submitted to the BBB AUTO LINE before taking action under the Magnuson-Moss Warranty Act, or to the extent allowed by state law, before pursuing replacement or repurchase remedies provided by certain state laws. This dispute handling procedure is not required prior to enforcing state created rights or other rights which are independent of the Magnuson-Moss Warranty Act or state replacement or repurchase laws.

    See also:

    Leather seats (if equipped)
    Remove dust and loose dirt with a vacuum cleaner. Clean spills and stains as quickly as possible. For routine cleaning, wipe the surface with a soft, damp cloth. For more thorough cleaning ...

    Safety belt extension assembly
    If the safety belt is too short when fully extended, a safety belt extension assembly can be obtained from an authorized dealer. Use only extensions manufactured by the same supplier as the safet ...

    Outboard head restraints
    The outboard adjustable head restraints consist of: a trimmed energy absorbing foam and structure (1), two steel stems (2), a guide sleeve adjust/release button (3), and a guide sleeve ...