Additional assistance

Additional assistance  - Away from home - Getting the services you need - Customer Assistance - Lincoln MKZ Owners Manual - Lincoln MKZ

If you have questions or concerns, or are unsatisfied with the service you are receiving, follow these steps:

1. Contact your Sales Representative or Service Advisor at your selling/servicing authorized dealer.

2. If your inquiry or concern remains unresolved, contact the Sales Manager, Service Manager or Customer Relations Manager.

3. If you require assistance or clarification on Ford Motor Company policies, please contact the Ford Customer Relationship Center

In order to help you serve you better, please have the following information available when contacting a Customer Relationship Center:
Vehicle Identification Number (VIN)
Your telephone number (home and business)
The name of the authorized dealer and city where located
The vehicles current odometer reading

In some states, you must directly notify Ford in writing before pursuing remedies under your states warranty laws. Ford is also allowed a final repair attempt in some states.

In the United States, a warranty dispute must be submitted to the BBB AUTO LINE before taking action under the Magnuson-Moss Warranty Act, or to the extent allowed by state law, before pursuing replacement or repurchase remedies provided by certain state laws. This dispute handling procedure is not required prior to enforcing state created rights or other rights which are independent of the Magnuson-Moss Warranty Act or state replacement or repurchase laws.

    See also:

    Vehicles sold in the U.S. : Getting roadside assistance
    To fully assist you should you have a vehicle concern, Ford Motor Company offers a complimentary roadside assistance program. This program is separate from the New Vehicle Limited Warranty. The se ...

    Mykey
    The MyKey feature allows you to program a restricted driving mode to promote good driving habits. All but one of the keys programmed to the vehicle can be activated as a MyKey . The key will remai ...

    Exterior style
    Hood deflector Splash guards Side window deflectors Wheels Moon roof deflector ...