Utilizing the mediation/arbitration program (Canada only)

Utilizing the mediation/arbitration program (Canada only)  - Customer Assistance - Lincoln MKX Owners Manual - Lincoln MKX

For vehicles delivered to authorized Canadian dealers. In those cases where you continue to feel that the efforts by Ford of Canada and the authorized dealer to resolve a factory-related vehicle service concern have been unsatisfactory, Ford of Canada participates in an impartial third party mediation/arbitration program administered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP).

The CAMVAP program is a straight forward and relatively speedy alternative to resolve a disagreement when all other efforts to produce a settlement have failed. This procedure is without cost to you and is designed to eliminate the need for lengthy and expensive legal proceedings.

In the CAMVAP program, impartial third-party arbitrators conduct hearings at mutually convenient times and places in an informal environment. These impartial arbitrators review the positions of the parties, make decisions and, when appropriate, render awards to resolve disputes. CAMVAP decisions are fast, fair, and final as the arbitratorТs award is binding on both you and Ford of Canada.

CAMVAP services are available in all Canadian territories and provinces.

For more information, without charge or obligation, call your CAMVAP Provincial Administrator directly at 1-800-207-0685 or visit www.camvap.ca.

    See also:

    Leather seats (if equipped)
    Х Remove dust and loose dirt with a vacuum cleaner. Х Clean spills and stains as quickly as possible. Х For routine cleaning, wipe the surface with a soft, damp cloth. For more thorough cleaning ...

    Lamp assembly condensation
    Exterior lamps are vented to accommodate normal changes in pressure. Condensation can be a natural by-product of this design. When moist air enters the lamp assembly through the vents, there is a ...

    Front row map lamps (if equipped)
    To turn on the map lamps, press the outer edge of the clear lens. The front row map lamp lights when: Х any door is opened. Х the dome lamp button on the instrument panel is activated. ...