Utilizing the mediation/arbitration program (Canada only)

Utilizing the mediation/arbitration program (Canada only)  - Customer Assistance - Lincoln MKX Owners Manual - Lincoln MKX

For vehicles delivered to authorized Canadian dealers. In those cases where you continue to feel that the efforts by Ford of Canada and the authorized dealer to resolve a factory-related vehicle service concern have been unsatisfactory, Ford of Canada participates in an impartial third party mediation/arbitration program administered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP).

The CAMVAP program is a straight forward and relatively speedy alternative to resolve a disagreement when all other efforts to produce a settlement have failed. This procedure is without cost to you and is designed to eliminate the need for lengthy and expensive legal proceedings.

In the CAMVAP program, impartial third-party arbitrators conduct hearings at mutually convenient times and places in an informal environment. These impartial arbitrators review the positions of the parties, make decisions and, when appropriate, render awards to resolve disputes. CAMVAP decisions are fast, fair, and final as the arbitrators award is binding on both you and Ford of Canada.

CAMVAP services are available in all Canadian territories and provinces.

For more information, without charge or obligation, call your CAMVAP Provincial Administrator directly at 1-800-207-0685 or visit www.camvap.ca.

    See also:

    Illuminated visor mirror
    Lift the mirror cover to turn on the visor mirror lamp. Slide-on-rod feature Rotate the visor towards the side window and extend it rearward for additional sunlight coverage. Note: To sto ...

    System warnings and status messages
    System warnings alert you to possible problems or malfunctions in your vehicles operating systems. Note: Depending on the vehicle options equipped with your vehicle, not all of the messages wi ...

    Jump starting
    WARNING: The gases around the battery can explode if exposed to flames, sparks, or lit cigarettes. An explosion could result in injury or vehicle damage. WARNING: Batteries contain sulfuric acid ...