Utilizing the mediation/arbitration program (Canada only)

Utilizing the mediation/arbitration program (Canada only)  - Customer Assistance - Lincoln MKX Owners Manual - Lincoln MKX

For vehicles delivered to authorized Canadian dealers. In those cases where you continue to feel that the efforts by Ford of Canada and the authorized dealer to resolve a factory-related vehicle service concern have been unsatisfactory, Ford of Canada participates in an impartial third party mediation/arbitration program administered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP).

The CAMVAP program is a straight forward and relatively speedy alternative to resolve a disagreement when all other efforts to produce a settlement have failed. This procedure is without cost to you and is designed to eliminate the need for lengthy and expensive legal proceedings.

In the CAMVAP program, impartial third-party arbitrators conduct hearings at mutually convenient times and places in an informal environment. These impartial arbitrators review the positions of the parties, make decisions and, when appropriate, render awards to resolve disputes. CAMVAP decisions are fast, fair, and final as the arbitrator’s award is binding on both you and Ford of Canada.

CAMVAP services are available in all Canadian territories and provinces.

For more information, without charge or obligation, call your CAMVAP Provincial Administrator directly at 1-800-207-0685 or visit www.camvap.ca.

    See also:

    Inspecting your tires and wheel valve stems
    Periodically inspect the tire treads for uneven or excessive wear and remove objects such as stones, nails or glass that may be wedged in the tread grooves. Check the tire and valve stems for hole ...

    Second row map lamps
    The second row lamps are located at the rear of the headliner above each outboard seat. The second row lamps light when: • any door is opened, • the top of the instrument panel dimmer sw ...

    System warnings
    System warnings alert you to possible problems or malfunctions in your vehicle’s operating systems. In the event of a multiple warning situation, the message center will cycle the display to show ...