Reporting safety defects (U.S. only)


If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying Ford Motor Company.
If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or Ford Motor Company.
To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1–888–327–4236 (TTY: 1–800–424–9153); go to http://www.safercar.gov; or write to:
Administrator
1200 New Jersey Avenue, Southeast
Washington, D.C. 20590
You can also obtain other information about motor vehicle safety from http://www.safercar.gov.
See also:
Away from home
If you are away from home when your vehicle needs service, contact the
Ford Customer Relationship Center or use the online resources listed
below to find the nearest authorized dealer.
In the Uni ...
APA finished
When active park assist has completed the automated steering, the
message center displays ACTIVE PARK FINISHED followed by a chime.
The driver is responsible to assess and correct as necessary th ...
Adjustable head restraints
Your vehicle is equipped with front row outboard head restraints that are
vertically adjustable.
WARNING: To minimize the risk of neck injury in the event of a
crash, the driver and passenger occ ...
