Utilizing the mediation/arbitration program (Canada only)

Utilizing the mediation/arbitration program (Canada only)  - Customer Assistance - Lincoln MKS Owners Manual - Lincoln MKS

For vehicles delivered to authorized Canadian dealers. In those cases where you continue to feel that the efforts by Ford of Canada and the authorized dealer to resolve a factory-related vehicle service concern have been unsatisfactory, Ford of Canada participates in an impartial third party mediation/arbitration program administered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP).

The CAMVAP program is a straight forward and relatively speedy alternative to resolve a disagreement when all other efforts to produce a settlement have failed. This procedure is without cost to you and is designed to eliminate the need for lengthy and expensive legal proceedings.

In the CAMVAP program, impartial third-party arbitrators conduct hearings at mutually convenient times and places in an informal environment. These impartial arbitrators review the positions of the parties, make decisions and, when appropriate, render awards to resolve disputes. CAMVAP decisions are fast, fair, and final as the arbitrator’s award is binding on both you and Ford of Canada.

CAMVAP services are available in all Canadian territories and provinces.

For more information, without charge or obligation, call your CAMVAP Provincial Administrator directly at 1-800-207-0685 or visit www.camvap.ca.

    See also:

    Camera- and Radar-Based Driving Aids
    The new Lincoln MKZ offers the Lane Keeping System, a suite of advanced driving aids that helps drivers avoid drifting from their lane due to distraction or fatigue. Consisting of Lane Keeping Aid ...

    CTA and Reverse Sensing System (RSS) interaction
    CTA works along with the Reverse Sensing System (RSS) (if equipped). Become familiar with the warning tones of both systems. ...

    Exterior chrome
    • Wash the vehicle first, using cool or lukewarm water and a neutral pH shampoo, such as Motorcraft Detail Wash (ZC-3-A). • Use Motorcraft Custom Bright Metal Cleaner (ZC-15), available from your ...