Customer Assistance

See also:
The Inside
I'm not a fan of all-gray interiors, which seem drab to me — even more so
than all-black designs — but that's what our MKZ had. Getting past my own
preferences, however, let me appreciate a cabin ...
Mud and water
If you must drive through high water, drive slowly. Traction or brake
capability may be limited.
When driving through water, determine the depth; avoid water higher
than the bottom of the wheel r ...
AWD systems (if equipped)
AWD uses all four wheels to power the vehicle. This increases traction,
enabling you to drive over terrain and road conditions that a
conventional two-wheel drive vehicle cannot. ...
