Getting the services you need

Warranty repairs to your vehicle must be performed by an authorized dealer. While any authorized dealer handling your vehicle line will provide warranty service, we recommend you return to your selling authorized dealer who wants to ensure your continued satisfaction.
Please note that certain warranty repairs require special training and/or equipment, so not all authorized dealers are authorized to perform all warranty repairs. This means that, depending on the warranty repair needed, you may have to take your vehicle to another authorized dealer.
A reasonable time must be allowed to perform a repair after taking your vehicle to the authorized dealer. Repairs will be made using Ford or Motorcraft parts, or remanufactured or other parts that are authorized by Ford.
See also:
Ford Esp Extended Service Plans (Canada only)
You can get more protection for your vehicle by purchasing a Ford
Extended Service Plan (ESP). Ford ESP is the only service contract
backed by Ford Motor Company of Canada, Limited. Depending on t ...
One-touch up or down (front windows only)
This feature allows the driver or passenger’s window to open or close
fully without holding the control down.
To operate one-touch down, press the switch completely down to the
second detent an ...
INTERIOR
The MKZ Hybrid's interior is where it really shines. Not literally; it
literally shines on the outside with all that chrome. On the inside there's a
little shine but mostly some luxury-type touche ...
