Utilizing the mediation/arbitration program (Canada only)

Utilizing the mediation/arbitration program (Canada only)  - Customer Assistance - Lincoln MKZ Owners Manual - Lincoln MKZ

For vehicles delivered to authorized Canadian dealers. In those cases where you continue to feel that the efforts by Ford of Canada and the authorized dealer to resolve a factory-related vehicle service concern have been unsatisfactory, Ford of Canada participates in an impartial third party mediation/arbitration program administered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP).

The CAMVAP program is a straight forward and relatively speedy alternative to resolve a disagreement when all other efforts to produce a settlement have failed. This procedure is without cost to you and is designed to eliminate the need for lengthy and expensive legal proceedings.

In the CAMVAP program, impartial third-party arbitrators conduct hearings at mutually convenient times and places in an informal environment. These impartial arbitrators review the positions of the parties, make decisions and, when appropriate, render awards to resolve disputes. CAMVAP decisions are fast, fair, and final as the arbitrators award is binding on both you and Ford of Canada.

CAMVAP services are available in all Canadian territories and provinces.

For more information, without charge or obligation, call your CAMVAP Provincial Administrator directly at 1-800-207-0685 or visit www.camvap.ca.

    See also:

    Important information for P265/40R22 low-profile tires and wheels
    If your vehicle is equipped with P265/40R22 tires, they are low-profile tires. These tires and wheels are designed to give you r vehicle a sport appearance. With low-profile tires, you may notice ...

    Trailer towing
    Trailer towing with your vehicle may require the use of a trailer tow option package. Trailer towing puts additional loads on your vehicles engine, transmission, axle, brakes, tires and suspen ...

    Windshield wiper rainlamp feature
    When the windshield wipers are turned on during daylight, and the headlamp control is in the autolamp position, the exterior lamps will turn on after a brief delay and will remain on until the wip ...